Perly is our AI helper. When you start a chat on our website, you're usually talking to Perly first ✨
Why we have an AI on customer support
We're a small team, and Perly answers most common questions instantly, things like "where's my PDF?", "what's in the bundle?", "do you have video tutorials?". This frees us up to spend our actual human time on the more complex stuff: creating more patterns, videos, answering your custom requests and other creative things 🌸
How Perly works
Perly is trained to be as helpful as possible. It can pull information about products, look up your order, and link you to the right articles.
When Perly hands off to a human
Perly will hand off to a real person (usually my husband) when:
It's not sure of the answer
You ask for a human directly
The question needs creative or expert input
Is Perly always right?
We hope so, but it's an AI so it can occasionally be wrong or miss nuance. If anything Perly tells you doesn't feel right, just ask to talk to a human.
We'll try our best to get back to you and help you ourselves 🌸