Our patterns are digital products, so they're non-refundable.
Even though we can't reply to everything, we read every refund request individually.
When we usually refund
Duplicate purchases of the same pattern. Refund, no questions asked.
Bought via gift card and changed your mind within 7 days. Refund as gift card balance.
When we usually don't refund
The pattern was downloaded. We can't recall a digital download once it's been viewed or downloaded.
You chose the wrong pattern by mistake. We'll offer a free swap to an equal-value pattern instead.
Special cases
Sometimes a situation doesn't fit any of the above. If you have one, please reach out to us with your order number and what happened.
We'll always try to find a solution đ¸