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Our refund & exchange policy

Our patterns are digital products, so they're non-refundable.

Even though we can't reply to everything, we read every refund request individually.

When we usually refund

  • Duplicate purchases of the same pattern. Refund, no questions asked.

  • Bought via gift card and changed your mind within 7 days. Refund as gift card balance.

When we usually don't refund

  • The pattern was downloaded. We can't recall a digital download once it's been viewed or downloaded.

  • You chose the wrong pattern by mistake. We'll offer a free swap to an equal-value pattern instead.

Special cases

Sometimes a situation doesn't fit any of the above. If you have one, please reach out to us with your order number and what happened.

We'll always try to find a solution 🌸

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