Because our patterns, assembly sheets, and material reference guides are delivered as instant, fully accessible digital PDF downloads upon checkout, we operate under a strict no-refunds and no-exchanges policy once digital delivery keys are generated.
Unlike physical kits, once digital assets are delivered, they are in your possession permanently and cannot be returned to our stock system.
Exceptions & Errors:
While we do not support general refunds or cancellations, we will rectify administrative issues inside our checkout systems immediately:
Accidental Double Purchases: If you mistakenly purchased the exact same pattern title twice on the same or separate orders, send us a help message with both order numbers. We will gladly refund the secondary charge.
Add-on Swap Assistance: If you purchased a color add-on guide by mistake thinking it was the base standalone model instruction tutorial, reach out in our secure chat portal and our team will help you swap the items manually.
A note on our help system: To secure user privacy and expedite support response times, we do not monitor general email addresses or provide direct administrative support mail queues on this Help Center. All escalations are automatically triaged natively through this secure on-page support messenger drawer.