Skip to main content

I didn't get my PDFs, what do I do?

Step-by-step troubleshooting for missing pattern downloads, including the Etsy delivery path.

🌸 Don't worry. Your pattern is yours, and we'll make sure you get it.

We send the PDF as a downloadable link immediately after checkout. If you can't find it, here are the five things to check, in order:

1. Check your spam / junk / promotions folder

Look for an email from us. It's usually waiting there.

2. Confirm the email you used at checkout

Sometimes there's a typo, or you used a different email than the one you check most often. Look at your order confirmation email, that's the address the PDF went to.

3. Check your Mindofjulia account

Even if the email is missing, the download link is always available in your account at mindofjulia.com/account. Log in with the email you used at checkout and go to "Orders".

4. Did you buy on Etsy?

If your order is from Etsy (not from our website), the download is in your Etsy account under Purchases, not in your Mindofjulia account. It's the same pattern, just a different storefront. Go to etsy.com/your/purchases to find your order.

We hope this helps 🌷

Did this answer your question?