Please reach out to us with:
Your order number
The pattern name (e.g., "Cloudy Fish add-on")
The page and step where the problem is
What you're seeing vs. what you expected, even a one-line description is enough
A photo if possible, of your current progress, or a screenshot of the PDF page in question. Photos make our investigation 10× faster.
What happens next
We'll take a look at the problem as soon as we can.
If it's a clear error, we'll fix the PDF and send everyone the corrected file.
If it's a step you're stuck on (not necessarily an error), we'll try to help walk you through it.
A note
Some patterns intentionally don't specify a color, that's not an error. The pattern is designed so you can make it your own.
If you're unsure whether what you're seeing is an error, ask us anyway. It's better to ask than to bead in confusion 🌷